Return & Refund Policy

Effective Date: 7/25/2026

At Dixie Dawn Studio, a brand owned and operated by Dixie Canopy Collective, LLC, we take pride in creating and offering high-quality artwork and products. Because many of our items are custom-made, our return policy differs depending on the type of product purchased.

Original Artwork

Original paintings and one-of-a-kind artwork may be returned within 14 days of delivery if they are in their original condition and packaging.

Customers are responsible for return shipping costs unless the artwork arrives damaged or incorrect.

Refunds will be issued after the artwork has been received and inspected.

Print-on-Demand Products

Many of our products, including canvas prints, apparel, mugs, journals, tote bags, and other merchandise, are custom-made after you place your order through our production partner.

Because these items are made specifically for you:

• We do not accept returns or exchanges for:
  • Ordering the wrong size
  • Changing your mind
  • Buyer remorse
  • Color preference
  • Ordering the wrong item
  • Incorrect shipping information provided by the customer

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we will gladly work with you to resolve the issue.

Please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs showing the product and any damage or defect
• Photos of the shipping packaging if applicable

Once your claim is reviewed, we may offer:

• A replacement
• A refund
• Another appropriate resolution at our discretion

Claims submitted after 7 days may not be eligible for replacement or refund.

Lost Packages

If your tracking information indicates your package has been delivered but you have not received it:

• Please first contact the shipping carrier.
• Check with neighbors or your local post office.
• If the package cannot be located, contact us and we will do our best to assist.

We are not responsible for packages lost due to an incorrect shipping address provided by the customer.

Order Changes and Cancellations

Because many products begin production shortly after an order is placed, cancellations or changes cannot be guaranteed.

If you need to modify your order, contact us as soon as possible. If production has not yet begun, we will do our best to accommodate your request.

Refund Processing

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after your refund has been processed for the funds to appear, depending on your financial institution.

Contact Us

If you have questions about your order or need assistance, please contact us.

Dixie Dawn Studio
A brand of Dixie Canopy Collective, LLC

Email: admin@dixiedawnstudio.com